FAQ

What’s my password?

If you are logging into your account for the first time through our wholesale website, you will need to create a password. If you cannot remember your password, you will need to reset it and follow the prompted instructions.

What’s in My Account?

All addresses we have on file are now loaded here. Do not modify these addresses unless you have a correction. If you are modifying or adding an address on your order, please make a note describing this change in the cart notes.

What email do I use to login?

If you are current customer of Manhattan Toy, use the email address associated with your account. This will be the same email you receive program messaging, order invoice notifications, etc.

What’s the minimum order value requirement?

$250 for first orders. $150 for reorders.

How do I process a return?

You will need to contact our customer service team to initiate a return.

Do you offer drop shipping?

Yes, on select items. Items in our drop ship section are available for direct shipment to consumer. A drop-ship fee may apply. Orders for drop-ship must be placed separately.

Do you accept credit cards?

Yes, credit card payment is required for first time customers. We accept Visa, MasterCard, Discover or American Express for US orders and Visa or MasterCard for Canadian orders.

How do I know if an item is in stock?

Visit our stock status page for details on expected arrival dates on all products currently out of stock.