FAQ

What’s my password?

If you are logging into your account for the first time through our wholesale website, you will need to create a password. If you cannot remember your password, you will need to reset it and follow the prompted instructions.

What’s in My Account?

All addresses we have on file are now loaded here. Do not modify these addresses unless you have a correction. If you are modifying or adding an address on your order, please make a note describing this change in the cart notes.

What email do I use to login?

If you are current customer of Manhattan Toy, use the email address associated with your account. This will be the same email you receive program messaging, order invoice notifications, etc.

What’s the minimum order value requirement?

$250 for first orders. $150 for reorders.

How do I process a return?

You will need to contact our customer service team to initiate a return.

Do you offer drop shipping?

Yes, on select items. Items in our drop ship section are available for direct shipment to consumer. A drop-ship fee may apply. Orders for drop-ship must be placed separately.

Do you accept credit cards?

Yes, credit card payment is required for first time customers. We accept Visa, MasterCard, Discover or American Express for US orders.

How do I know if an item is in stock?

Visit our stock status page for details on expected arrival dates on all products currently out of stock.

Program Levels & CODES:


•             Orders of $500 or more receive Free Freight and Net 30 (FF30)

•             Orders of $750 or more receive Free Freight and Net 60 (FF60)

•             Orders of $1,000 or more receive Free Freight and Net 90 (FF90)

•             Orders of $1,250 or more receive Free Freight and Net 120 (FF120)

•             Orders of $3,000 or more receive Free Freight, 5% discount, Net 90 (promo code: FF5-90)

•             Orders of $6,000 or more receive Free Freight, 10% discount, Net 120 (promo code: FF10-120)




** Deadline for all Free Freight and dating programs is September 30th, 2021. **

The fine print:

These terms are valid only if invoice is paid within the
agreed terms. If invoices are not paid as agreed to, freight charges will be reversed immediately, and a freight invoice will be sent to the customer. All sales representatives are expected to communicate and execute these terms to all participating retailers. These terms will strictly be enforced. All orders must be clearly marked with appropriate program code to receive terms. All orders are subject to normal credit limits and approval. Terms can only be combined on approved programs.

*Big Stuff items do not qualify for free freight. These items should be written on separate orders. Big Stuff items include Kodiak
Bear, Terrier Rocker and Rock N Roary Dino Rocker